Returns & Refunds

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Made-to-Measure Products

Items crafted with custom measurements cannot be returned or refunded as they are made specifically for you and are not resalable.

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Made-to-Order Products (Standard Sizes)

We accept returns within 14 days from delivery under the following conditions:

• The item must be unworn, unwashed, and with all original tags attached

• The item must be in its original condition and packaging

• Return shipping costs are the responsibility of the customer

• Refunds will be processed within 7 business days of receiving the return and will be credited to your original payment method

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Defective Items or Our Errors

If you receive a defective product or an item different from what you ordered:

• Contact us within 48 hours of delivery at info@nicolasrota.com

• We will provide a free replacement or full refund

• Return shipping costs will be covered by us

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Non-Returnable Items

The following items cannot be returned:

• Made-to-measure products with custom measurements

• Sale or discounted items (unless defective)

• Items returned after 14 days from delivery

• Items without original tags or showing signs of wear

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How to Return an Item

Step 1: Contact us at info@nicolasrota.com with your order number and reason for return

Step 2: Wait for our confirmation and return instructions before shipping

Step 3: Ship the item to the address we provide in original packaging

Step 4: Keep your shipping receipt until the refund is completed

We recommend using trackable shipping or insurance for returns over €75. We cannot guarantee receipt of untracked returns.

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Exchanges

We only offer exchanges for defective or damaged items. If you need a different size or color, please return the original item for a refund and place a new order.

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Questions?

For any return inquiries, contact us at info@nicolasrota.com