Your orders

Is it possible to satisfy requests that are not present (particular models of shirt, collar, wrist)?

Yes, of course. Call us at the number or send us an email to info@nicolasrota.com. We will be happy to answer you.

How can I avoid taking or having my measurements taken?

You can send us a shirt that suits you. Once measured we will send it back to you with your first purchased shirt.

How should I wash my shirts?

You have to wash the shirts at a temperature between 30 ° C and 40 ° C.

Why the internal collar stiff?

The stiff are used to keep the collar of the shirt rigid because without stiff, after some time, the tips tend to bend. As very often the removable stiff get lost, recommended by our customers, we decided to switch to the internal stiff.

Do your shirts have spare buttons?

Yes, of course. All of our shirts are handmade with spare buttons that are sewn onto the inside of the shirt.

Can I change the size of my order?

It depends on the state of work in which your NICOLAS ROTA garment is located.

If it is in the "pending" phase, you can notify us of the new measures via e-mail at info@nicolasrota.com, while if it is in a different state it will not be possible to do so, as processing will have already begun.

 

Shipping, delivery and returns

Which countries do you ship to?

We ship practically all over the world.

Is it possible to give a gift, or to send a handmade shirt to an address other than that of the person who places the order?

Yes, of course. Just enter the recipient's address in the shipping section.

What are your delivery times?

It takes us about 15 days to get a high quality handcrafted shirt. Therefore our delivery times are approximately 15-20 days from receipt of your order. As soon as your order is ready for shipment we will notify you by e-mail.

Can I be notified of the shipment of my order?

Yes, of course. An e-mail will be sent to you when your order is delivered to the express courier with all the data to be able to monitor the shipment.

Which courier do you use for your shipments?

For the shipment of our tailored products we make use of the collaboration of the major operators in the sector: SDA, FEDEX, TNT, UPS, MBE and Poste Italiane.

How can I track the shipment of my order?

By accessing the TRACKING area of ​​the courier to whom we have entrusted the shipment.

Can I ship my order to a PO box?

No, SDA - FEDEX - TNT do not accept deliveries to PO boxes.

Can the shirts be made to measure?

Unfortunately we do not accept returns on our bespoke shirts, as the product has been made to measure or customized to the consumer's needs.

 

Payments and Invoicing

What are the payment methods?

We offer our customers three payment methods:

- PayPal, certainly one of the safest ways to pay on the internet. Paypal is a payment system used daily by millions of users around the world. PayPal accepts all major credit cards (Visa, MasterCard, American Express and Diners). To pay by credit card on the Paypal circuit it is not necessary to have a Paypal account.

- Bank transfer (only for customers resident in Italy).

- PostePay recharge (only for customers resident in Italy).

Do I have to have a PayPal account to be able to pay using this payment circuit?

Absolutely no. It is possible to pay with your credit card on the Paypal circuit even without being registered and even without having an account in your own name.